Refund policy

Due to the fact that all items are made to order and customized, we, unfortunately do not offer any returns or refunds. We pack all of our items with extra care and attention to ensure that the items you purchased arrive to you in the best possible condition. If the item(s) are damaged due to MAIL CARRIER HANDLING, please notify us right away. The sooner we hear from you, the more chance we have in rectifying any shipping damage. Please provide us with evidence of damage, (EX: photo) and it will be handled on a case-by-case basis. 

We pride ourselves in carrying high-quality jewelry. All of our items are 18K or 24K gold plated or filled and sterling silver (unless stated other wise) and do not tarnish. However, to ensure longevity of jewelry, we advise to handle the items with care. Although the color will not change, it is recommended to keep jewelry dry and away from water to keep crystals shiny. Once again, please handle jewelry with proper care. 

Ring Size Policy:

We want you to love and cherish your ring(s) as much as we do. We strongly recommend to make every effort to establish the ring size accurately at the time of the order. If you bought the wrong ring size, unfortunately we are unable to provide a refund or exchange. Please be aware that ALL ring designs are limited in their range of size. Also, please be aware that ring sizing standards vary from country to country. 

If you have any questions, please contact us at info@nadiamaya.co. Allow up to 5-7 business days for a response. We receive a high volume of e-mails daily and respond in the order they are sent. Please include your order number, full name and e-mail address that the order was placed under. 

By purchasing from www.nadiamaya.co, you accept and agree these terms and service.